Trust and transparency
Contact and Support
The right place to reach Massvai for product help, billing, privacy, and security matters.
Effective date August 5, 2026
Product and account support
For sign-in, workspace, generation, preview, deployment, or account questions, email [email protected] from the email connected to your account. Include the project or session identifier when relevant, but never include passwords, private keys, or access tokens.
Billing and refunds
For invoices, subscriptions, credit delivery, disputed charges, or refunds, email [email protected] with the Stripe receipt or invoice number and charge date. Billing can also be managed from the secure customer portal in account settings.
Privacy requests
For data access, correction, deletion, portability, objection, or other privacy questions, email [email protected]. Describe the request and the relevant account. We may ask for reasonable identity verification before disclosing or changing data.
Security reports
Send suspected vulnerabilities, exposed credentials, or security incidents to [email protected]. Provide reproducible details without accessing data that is not yours or disrupting the service. Please do not include live secrets in ordinary email.
Response expectations
We aim to acknowledge support and billing requests within two business days and privacy or security matters as soon as practical. Complex investigations may take longer, and legally required deadlines continue to apply. Service notices may also appear in Massvai or be sent to the account email.
Questions about this policy?
Our team can clarify how this policy applies to your account.