Trust and transparency
Refund Policy
Clear rules for subscription charges and credit-package purchases, alongside any rights required by local law.
Effective date August 5, 2026
New subscriptions
You may request a refund within 14 days of your first paid subscription charge if no more than 10% of the credits included for that billing period have been used. After that threshold, the subscription charge is normally non-refundable because digital service capacity has been consumed.
Renewals
For an unintended monthly or annual renewal, contact us within 72 hours of the charge. We can normally refund it when no credits from the new billing period have been used. Canceling stops future renewals but does not automatically refund an earlier period.
One-time credit packages
A one-time credit package may be refunded within 14 days only when none of its credits have been used. Once any package credit is consumed, the package is normally non-refundable. Promotional or complimentary credits have no cash value and are not refundable.
Duplicate, unauthorized, or failed delivery
Contact us promptly about duplicate charges, suspected unauthorized payments, or paid credits that were not delivered. We will investigate transaction and account records and correct verified billing errors. You should also secure your account if unauthorized access is suspected.
How to request a refund
Email [email protected] from the account email and include the Stripe receipt or invoice number, charge date, plan or package, and a short reason. Do not send a complete card number, password, API key, or other secret. Approved refunds are returned to the original payment method; bank processing time varies.
Local consumer rights
This Policy does not remove mandatory cancellation, cooling-off, refund, or remedy rights available under applicable consumer law. Where a mandatory rule conflicts with this Policy, that rule controls. Business contracts may contain separate written refund terms.
Questions about this policy?
Our team can clarify how this policy applies to your account.